As mentioned in the previous day’s blog, when we arrived in the room it was so cold, the air conditioning had been set to the lowest of low. This caused the floors to feel wet and also the walls were actually running with condensation in a big way.
Jennifer had also found broken glass on the floor in a small extra room which comes as part of the suite???
In the cool light of day, bearing in mind we had only arrived at the Hotel about 6 pm and by seven it was dark, we noticed some of the other problems with the room.
The bed had a broken leg, there was mould in many places and the main floor made of tiling was also dirty. The furniture was also in a poor condition and the so called sofa collapsed in the middle if you sat on it. We were very aware that the Hotel was full and no room change was possible, not that it would probably have made any difference. We considered our position, we had driven a very long way the previous day and so to go in the car again for a long day would be tiring but not only that, it is Easter and we had great difficulty finding rooms anywhere at this time and so we decided to tough it out.
We went for a walk around the complex and it has been put together quite well but after a while you can see that major investment in the Hotel is immediately required. The beach is very long but the notice advising of ‘Marine Stingers’ on the beach was set at the wrong angle and so you could only read it when you were on your way back from the beach. They also allow 4 x 4’s on the beach as well and although we only saw one it pays to be careful.
As we were about 20 kilometres from Yeppoon and not wanting to use the car we decided to have a late lunch. We ordered Hamburgers, a big mistake, these even made Mc Donald’s look like caviar. My first one was cold, Jennifer’s not so bad. My second attempt was better but overall the burger would most likely be the worst that I have ever tasted. It had been pre-packaged in a factory somewhere and then shoved in to a microwave. We left in disgust after paying almost £ 22.00 for this exotic meal.
In the afternoon we read on the balcony outside the room, to be inside was most depressing as it felt damp and smelt of mould, and in early evening went for a walk.
We had noticed some noisy teenagers earlier shouting and swearing, but now some were in the pool whilst holding beer cans which by the signs nearby were not allowed. No security anywhere. We also noticed that these huge pools had no underwater lights and it would not be easy to see anybody in trouble. In the UK Health and safety would have a fit.
We went to bed and our bedclothes felt damp and we both slept badly and longing for the night to go quickly so we could leave this place.
On check out I had a go at reception staff which I knew would be pointless as these problems need to be taken up with the corporate bosses and not some Hotel manager who was part of the problem but I had to get it off my chest. The male receptionist told me it was not their fault as the Japanese owners refused to spend the money to update the Hotel. It was a shock to find this was owned by a Japanese company (If this Hotel had been in Japan a ‘Hari Kari’ would have happened long ago) but only managed by Rydges??? This I will take up on my return to UK when I have more time for research and I will write to the appropriate organisations including the Australian Tourist Board. I remember the adverts for Australia late last year which included a girl in a bikini saying ‘and where the bloody hell are you’. It’s not surprising they need tourists with this type of Hotel around.
Finally, I could not check out, however, as the computer system had broken down. We were so glad to leave.